Portfolio

Portfolio

Overview

Computer Support House (CSH)  Was founded in the year 1999 and has been established  in response to the increasing demand of Professional & Value Added Services in the Saudi market.

CSH is a customer oriented company  specialized in Professional Services. The objective of CSH is to support its customer with value added services so that the customer can focus & excel in his field of expertise.

CSH offers a full range of technical expertise that effectively evaluates and design business-oriented and cost-effective solutions, which concentrate mainly on the services to the Information Technology (IT) market. CSH recognizes the convergence of IT business has increased dramatically the pace of change, making the business world more and more IT-centered.

CSH theme is that in order to become an outstanding company you have to stand out in your quality of services, professional level & customer loyalty relationship & this is where CSH provides added value.

 

CSH Mission

CSH mission is to provide professional services with quality products at affordable prices that meet or exceed clients' expectations.

CSH is committed to achieving greater capabilities and excellence in all its services.

CSH objective is to link up with excellent IT product-vendors and service providers.

CSH Vision

To be the leading innovative IT Company in the Saudi market that creates sustainable value IT solutions with reliable engineering and technical services, customer care, and operation services.

 

Objectives

CSH  strategy to attain it’s Vision & Mission  through these objectives.

  •  Provide our customer with the right Tools & Techniques to manage the business.
  •  Establish, upgrade & standardize our customers frame work & systems.
  •  Narrow the gap between theories & live environment.
  •  Capitalize on the quality of our customers’ employee performance.
  •  Enable our customers to create their value added.

 

Technical Staff

Experienced and highly trained young, energetic, friendly, hardworking Engineers ready to serve customer’s requirements. They undergo on-the-job formal products training, quality improvement techniques, management skills and customer support services in addition to their specialization. Certified professionals by well-known companies and organizations like: Microsoft, HP, Citrix, Cisco, Neverfail, McAfee, Symantec and others.

Some of certificates that CSH Engineers have: 

Our International Partners

Competencies & Specializations

 

Specializations

 

Microsoft Competencies

  •  Information Worker Solutions
  •  Networking Infrastructure
  •  Security Solutions
  •  Unified Communications Solutions
  •  Desktop Platform
  •  System Management
  •  Server Platform
  •  Licensing Solution

 

Microsoft Specializations

  •  Messaging Specialization
  •  IM/Presence Specialization
  • Voice Specialization
  •  Infrastructure Security Specialization
  •  Identity & Secure Access Specialization
  •  Office Deployment Specialization
  •  Portals and Collaboration Specialization
  •  Active Directory and Exchange Migration
  •  Share Point Services Specialization
  •  License Delivery

 

HP Specializations

 Enterprise Storage and Servers Specializations (in progress) :

  •   Computing Systems
  •   High Performance Computing
  •   Data Center Solutions
  •   Storage Works Solutions

  ProCurve Networking Specializations :

  •    ProCurve Networking
  •   Products and Services

 

 

Hardware & Software Solutions

•  Computer products & Accessories includes: Servers, Storages, Desktops, Laptops, Printers ... etc. from most known brands like: Hp & others.

•   Software Licenses from most known brands like: Microsoft, Symantec, McAfee, Citrix, Neverfail, Adobe Autodesk, ... etc.

Local & Wide Area Network Services

CSH offers a full suite of customized services for every phase of the networks' life cycle: planning, design, implementation, operations and maintenance. This is especially necessary now that the network has become a mainstream business tool.

 

Planning

CSH can help you address  network  growth  issues  by  developing  strategies  that  meet  business  objectives.

CSH always proactively implements innovative technologies that will increase revenue, reduce operational costs, increase customer satisfaction, grow customer base, and help to overtake the competition.

 

Design

CSH can help design high-performance network solutions by identifying critical needs, defining responsibilities, establishing project controls, and managing schedules. Detailed reports will keep client informed on the projects progress.

 

Operations

CSH has expanded from maintaining LAN System to designing, installing, and maintaining WAN systems nationwide. We consider networking projects our specialty.

CSH always Delivering the most proven, effective and latest Network Wired and/or Wireless solutions.

 

Cabling Installation

CSH installation Services Covers Structured Cabling for Voice and Data, Category 6 , 6+ and Fiber Optic Cabling, Test, Commissioning and Health Checks.

Contracts can be carried out with very short lead times and with the flexibility to work out of normal office hours if required. Work is completed on schedule and with the minimum of disruption to existing office routines.

 

Wireless Solution

CSH can provide and install Wireless Networks solution. Focusing on building and strengthening core wireless broadband networking, service, Maintenance, and administrative basis.

 

Data Centers

  •  Server and communication Cabinet
  •  Flooring System
  •  Access Security System
  •  Fire Alarm System
  •  UPS
  •  Emergency Electric Generators
  •  Air Cooling System For Data Center
  •  Environment Monitoring 

 

Professional & Consulting Services

Support Level Agreement (SLA)

To insure that your Computer Hardware continues to provide you with the level of service you require, we will provide all the necessary maintenance your hardware requires throughout the life of the system. We will be more than happy to tailor a Maintenance plan that fits in with your companies needs.

 

Support  Plans:

  •  Service & Support Contracts  
  •  On-Site Engineers Contracts
  •  Network Services Contracts
  •  Specialized Consulting Packages
  •  On Call emergency support

Full service, time and materials, 7×24 critical server support and comprehensive network, hardware and software maintenance contracts.

 

Key Benefits

  •   Just a call to get you problems solved 
  •   Factory authorized engineers 
  •  Guaranteed response times

CSH specialty is to provide preventative maintenance procedures resulting minimizing failures and maximizing uptime for critical systems. 

 

The Support Agreement covers

  • Yearly Regular Maintenance Service of our Customers.
  • Response within 3-business-hours from receipt of Service Request.
  • Repair Services provided by our Authorized Service Dealer in 8 business hours from receipt of Service Request.
  • The working hours of CSH Engineers, in-house and in customer offices.
  • The cost of the delivery of the equipment to / from client premises.
  • The spare parts.

 

Out Sources

Dedicated, full-time Systems Engineers and/or Helpdesk.

Equipment Repair and Service Warranty

CSH professional and comprehensive services including repair coverage on all brands comparable to those offered by larger service organizations.

 

Specialized Consulting Packages

CSH recognizes that not all network issues fall into net service compartments. Often, special services are required that are flexible and adaptable. 

For instance, your requirement may involve designing a policy-based network management solution that meets the management needs of an enterprise. It may also be a requirement to design an effective help desk solution to improve overall customer service to end users.

Any number of issues may dictate a service requirement that is outside the entrenched models available in the market place.

Today, CSH understands that effective service models are those that are tied to corporate business objectives, produce measurable results, and deliver proactive response to its clients willing to participate in the TCO reduction arena.

 

Rental Services

CSH Can Provide and install any requested Hardware with Rental services agreement.

 

Security Solutions services:

CSH Goals are to deliver the secure platform our customers require. And most proven, effective security solutions.

CSH provides the following end-to-end information security services and solutions:

 

Security Services

  •  Consultancy Services
  •  Implementation and Managed Security Services
  •  Technical Services
  •  Training Services

 

Security System Solutions

  •  End Point Security
    •  Virus
    • Spam
    • Spyware
    • Adware
    • Phishing
  •  Messaging Security
  •  Firewall Appliances
  •  Threat Management
  •  Internet Management and Web content Filtering
  •  Intrusion Detection System, Intrusion Prevention System, Vulnerability Assessment Solution
  •  High Availability Solution
  • Disaster Recovery Solution