ITOM

Information & Related Technology Operation Management (ITOM)

MegaSoft ITOM service brings any IT environment to the highest quality level towards achieving ISO/IEC 20000 and compliance with Governance regulations. ITOM service includes the following services that could be ordered in any package.

Service Desk Services:

Our ITIL based Service Desk provides a single point of contact to report any IT related issues; whether it is a simple request, a complicated incident, or a repeated problem. This will help enrich your business with the following features:

 

  • First, Second & Third Level Support (via Email, Phone, Self Service and Remote Support, Site Visits)
  • Incident Management
  • Problem Management
  • Knowledge Management

Our professional agents will provide real-time IT support over the internet and on the phone. We can also dispatch a consultant to your location for on-site support if we are unable to resolve your problem remotely. Common IT challenges that we solve include:

  • Server Management
  • Local Area Network Management
  • Domain Management
  • Internet Access
  • Webmail
  • Complete Desktop Services

Manage Existing IT vendors for Hardware and Software:

MegaSoft will help you with all your Hardware and Software issues, which even includes interfacing on your behalf with your existing Service Providers and Vendors to provide resolution assistance.


IT Asset & Configuration Management:

Our IT asset management service allows for seamless tracking of your IT assets across the entire organization and the relationship between them. It will give you a clear idea to know what you own, where it is, and what it is worth.


Manage Standard Changes:

MegaSoft will manage all your standard IT changes starting with its initiation, throughout its approval process, and all the way to its fulfillment. All changes are documented and properly recorded.


Security Enhancement Advice for Information Management:

Our highly-skilled analysis team will continually investigate your existing Information Security Measures to make sure that your information is always secured.


Data backup and Restore Procedures:

Our easy to understand and follow user guides will educate all your users on how to back up their personal and work information and how to restore them in case of data loss. In addition, MegaSoft will maintain on regular bases image backups of your servers to assist in the restoration of your services in the cases of hardware failures or data loss.


Providing IT Equipment and Supplies at associate prices:

We can provide all your IT Equipment and Supplies at a discounted associate price through our comprehensive partnerships with the leading IT distributors in Egypt; guaranteed as the lowest price you can find in the market.


IT Resources on Demand:

MegaSoft provides access to a pool of highly skilled and experienced IT personnel which can be available as a permanent onsite resource. No need to waste your time interviewing IT resources or employing extra staff for emergency or sickness cover; in addition of your access to a handful of experts with a wide ranging experience.


On-going Service Strategy, Design & Transition Consulting:

We will provide all the effort required to address any new business service requirements and map it to the currently delivered services. Strategy, Design and Transition activities required for new or changed services will be scoped on a case by case basis.


Should you have enquiries, please contact
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