Training

 

The IT Infrastructure Library (ITIL®) is the collection of best practices in IT Service Management. ITIL is relevant to anyone involved in the delivery or support of IT services. Whether you're managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you apply internationally proven Best Practices for the IT services and the support you provide.

WHO should attend?

ü  Anyone involved in the delivery or support of IT Service Management

ü  IT Management,

ü  IT Support Staff,

ü  IT Consultants,

ü  Business Managers,

ü  Business Process Owners,

ü  IT Developers,

ü  Service Providers,

ü  System Integrators

 

 Target group

 

ITIL is relevant to anyone involved in the delivery or support of IT services. Whether you are managing day-to-day IT services or establishing and refining existing processes, ITIL can help you apply internationally proven best practice-based standards to the IT services and support you provide